Secondary care clinic
Tailored insurance cover | Market-leading support from the MDU
In any secondary care setting, the focus is clearly on patient outcomes as well as delivering and maintaining the highest standards of care. Despite this, secondary care organisations attract more complaints than those in most other healthcare settings.
Issues in secondary care can be driven by a wide range of factors. Some have their roots in potential patient harm events like consent issues, delayed or misdiagnoses, treatment and prescription errors, and failings in post-treatment care.
As well as clinical risks, there are also those arising from administrative failings that may lead to complaints, such as lost records, or privacy and confidentiality concerns.
Providing a safety net
It is highly likely that those working in a secondary care setting will be involved in dealing with an adverse event or a complaint at some stage. Whatever the cause, the right guidance, support and defence can be crucial to protecting the business and its people.
MDUConnect is designed to provide that safety net, drawing on a wealth of essential experience, and our services are not limited to stepping in when something goes wrong.
Our insurance product offers exceptional cover, but it also opens the door to a unique range of guidance and support from the MDU – deep expertise in managing risk, to reduce the chances of claims against healthcare organisations in the first place.
Guidance
Our teams of medico-legal and dento-legal experts provide market leading guidance to help reduce the chances of a clinical negligence claim and help make practice safer for healthcare providers and their patients.
Support
Support from senior medical and dental professionals with first-hand, real-life experience of the risks facing medical and dental companies.
Defence
Our experience, expertise and resources enable us to provide MDUConnect members with expert advice and uncompromising defence.
MDUConnect: secondary care clinic insurance you can rely on
The MDU is a financially secure partner secondary care organisations can rely on. We are a Lloyd’s coverholder, and the MDUConnect insurance policy is entirely underwritten in the Lloyd’s market, and rated as:
MDUConnect is a proposition designed for medical professionals by medical professionals, specifically shaped to help healthcare businesses understand, manage and defend against the risks our medico- and dento-legal teams see every day.
Key benefits
- Protection underwritten in Lloyd’s and regulated by the FCA.
- MDU membership including:
- dedicated risk advisory partner
- learning and development resources: guides, journals, videos, e-learning, and webinars
- 'Resolve': the MDU’s complaint management system
- 24/7/365 medico- and dento-legal helpline
- 24/7/365 health and safety advice helpline
- employee assistance helpline
- round-the-clock media advice and support, to help protect your reputation.
MDUConnect in action
