Telemedicine business
Tailored insurance cover | Market-leading support from the MDU
Innovations in telemedicine are delivering huge benefits for patients – from more timely and convenient access to an improved continuity of care. But as with any innovation, healthcare delivered remotely is not without its risks.
For instance, the lack of face-to-face consultation can make it more difficult to build trusting medical relationships with patients and can make follow-up care more difficult to manage.
There are also risks of diagnostic errors, such as not being able to examine the patient, or prescription errors, especially if the telemedicine provider doesn’t have access to the patient’s list of regular prescriptions. Clearly, these are issues that can precipitate adverse incidents and patient complaints.
But these are not the only risks. Medico-legal concerns can arise for many reasons, including administrative errors, from lost records to privacy and confidentiality issues. Perceived poor communication with patients can also lead to misunderstanding and a general dissatisfaction with the level of care received.
Providing a safety net
It is likely that those working in a telemedicine setting will be involved in dealing with an adverse event or a complaint at some stage. Whatever the cause, the right guidance, support and defence can be crucial to protecting the business and its people.
MDUConnect is designed to provide that safety net, drawing on a wealth of essential experience, and our services are not limited to stepping in when something goes wrong.
Our insurance product offers exceptional cover, but it also opens the door to a unique range of guidance and support from the MDU – deep expertise in managing risk, to reduce the chances of claims against healthcare organisations in the first place.
Guidance
Our teams of medico-legal and dento-legal experts provide market leading guidance to help reduce the chances of a clinical negligence claim and help make practice safer for healthcare providers and their patients.
Support
Support from senior medical and dental professionals with first-hand, real-life experience of the risks facing medical and dental companies.
Defence
Our experience, expertise and resources enable us to provide MDUConnect members with expert advice and uncompromising defence.
MDUConnect: telemedicine company insurance you can rely on
The MDU is a financially secure partner telemedicine and eConsulting organisations can rely on. We are a Lloyd’s coverholder, and the MDUConnect insurance policy is entirely underwritten in the Lloyd’s market, and rated as:
MDUConnect is a proposition designed for medical professionals by medical professionals, specifically shaped to help healthcare businesses understand, manage and defend against the risks our medico- and dento-legal teams see every day.
Key benefits
- Protection underwritten in Lloyd’s and regulated by the FCA.
- MDU membership including:
- dedicated risk advisory partner
- learning and development resources: guides, journals, videos, e-learning, and webinars
- 'Resolve': the MDU’s complaint management system
- 24/7/365 medico- and dento-legal helpline
- 24/7/365 health and safety advice helpline
- employee assistance helpline
- round-the-clock media advice and support, to help protect your reputation.
MDUConnect in action
Learning and development
Guidance and advice:
Complaints and Significant event analysis – the MDU