Making a claim

Please email the following details to our claims team at mduconnectclaims@themdu.com:

• the name, sex and date of birth of the patient if it is a claim (but not if it is a complaint/adverse incident etc)
• the name of the claimant and their relationship to the patient (if different from the patient and if known) (again, this is only relevant for an actual claim)
• the date of insured's first awareness of this matter, including awareness of any circumstances which are likely to give rise to a claim
• the date of receipt of first communication or verbal complaint from third party
• the date of treatment if known
• the practitioner(s) and other staff involved and present whereabouts
• the other parties involved
• the other insurers/mdos involved
• your MDUConnect policy number
• the date and time that the incident occurred
• details of the incident* including any corresponded received from the patient/claimant or their representative, or any court documents.

*Generally, documents sent to our claims handling or legal teams should be sent securely in their original form with no information removed.